Contact Information

At Soar Scents, we’re here to help with any questions or concerns regarding your order, our products, shipping, or anything else related to your purchase.

Customer Support

For all customer service inquiries, please contact us at:

Email: soarscents@gmail.com When contacting us about an existing order, please include your full name and order number so we can assist you as quickly as possible.

Order Issues

If you received an incorrect, damaged, leaking, or missing item, please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the package and affected product(s)

Please refer to our Return & Refund Policy for additional information regarding eligible claims.

Lost or Stolen Packages

For packages that are lost in transit, marked as delivered but cannot be located, or believed to have been stolen after delivery, please contact USPS directly to begin a missing-mail inquiry or applicable claim.

Soar Scents can provide available tracking or shipment information when reasonably needed to assist with your USPS inquiry.

Response Times

We aim to respond to customer inquiries as quickly as possible. Most messages are answered within 1–2 business days, although response times may be longer during periods of high order volume, weekends, or holidays.

Business Information

Soar Scents
United States

Customer Support: soarscents@gmail.com

For the fastest assistance, please contact us by email.

Last updated: September 11, 2026