Shipping policy

Shipping Policy

At Soar Scents, we work quickly and carefully to prepare and ship every order. Our goal is to provide fast shipping while making sure each order is filled, labeled, and packaged accurately.

Processing Time

We aim to process and ship all orders within 24 hours on business days.

While we make every effort to meet this timeframe, the 24-hour processing time is our goal and is not guaranteed. Occasional delays may occur due to high order volume, holidays, inventory availability, carrier issues, severe weather, or other unexpected circumstances.

Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays may begin processing on the following business day.

Once your order has shipped, tracking information will be sent to the email address or phone number provided at checkout.

Shipping Carrier

Orders are primarily shipped through USPS. Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout.

Delivery times provided at checkout or by USPS are estimates and are not guaranteed by Soar Scents. Delays caused by USPS, weather, holidays, transportation disruptions, or circumstances outside of our control may occur after an order leaves our possession.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible. Because we aim to ship orders within 24 hours, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Soar Scents is not responsible for orders delivered to an incorrect address that was provided by the customer.

Tracking Information

Once your order has been prepared for shipment, you will receive tracking information.

Please allow time for USPS tracking to update after your shipping label has been created. The creation of a shipping label does not necessarily mean that USPS has completed its first tracking scan.

Customers are responsible for monitoring their tracking information after shipment.

Lost Packages

If your package appears to be lost while in transit, you must contact USPS directly to open a missing-mail inquiry or applicable claim.

Once a package has been accepted by USPS, its transportation and delivery are handled by the carrier.

Soar Scents will provide available tracking or shipment information when reasonably necessary to assist you with your USPS inquiry.

Stolen or Missing Packages After Delivery

If USPS tracking shows your package as delivered, but you cannot locate it or believe that it was stolen, you must contact USPS directly regarding the package.

Before opening an inquiry, we recommend checking around your delivery location, mailbox, front or side doors, household members, neighbors, apartment office, or other areas where USPS may have left the package.

In some circumstances, a carrier scan may show an order as delivered shortly before the package actually arrives.

Soar Scents is not responsible for packages that are lost or stolen after USPS has confirmed delivery.

Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, contains an incorrect product, or is missing an item, please contact Soar Scents within 7 days of delivery.

Please provide your order number along with clear photographs of the shipping package and affected product(s).

We will review the situation and, when eligible, provide an appropriate resolution in accordance with our Return & Refund Policy.

Returned-to-Sender Packages

If a package is returned to Soar Scents because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another issue outside of our control, the customer may be responsible for additional shipping charges if they would like the order shipped again.

If a refund is approved instead of reshipment, original shipping charges may not be refundable where permitted by applicable law.

Shipping Delays

Once an order has been transferred to USPS, delivery delays are outside of Soar Scents' direct control.

Shipping delays do not automatically qualify an order for a refund. Customers experiencing significant carrier delays should contact USPS using their tracking number.

We will provide reasonable assistance when shipment information from us is required.

Shipping Restrictions

We reserve the right to restrict shipping to certain locations or cancel an order if we determine that we cannot safely or legally ship the products to the provided destination.

If we cancel an order before shipment because we cannot fulfill or ship it, the applicable amount paid will be refunded.